FAQ

Wipe each bead gently with a soft, slightly damp cloth. Avoid soaking beaded pieces — prolonged exposure to water can weaken the thread and cause breakage. Dry immediately and fully before storing.

No. Soaking is not recommended. Water weakens the thread over time, which can lead to snapping or fraying. For a deeper clean, use a dry or barely damp cloth and work bead by bead.

Bone jewelry is a natural material that can dry out or develop surface marks if handled roughly. Wipe with a dry or very lightly damp cloth. Avoid submerging in water, prolonged sun exposure, and contact with perfumes, lotions, or oils. Store separately to prevent scratches.

We recommend avoiding soaps, alcohol-based products, and chemical cleaners. These can damage finishes, dry out natural materials, and weaken thread. Spot-clean with a soft dry cloth whenever possible.

Store pieces individually in a soft pouch or lined box to prevent tangling and scratching. Keep away from direct sunlight, humidity, and heat sources. Lay necklaces and beaded strands flat rather than hanging to reduce stress on the thread.

Each product page includes a size guide specific to that item. We recommend measuring yourself and comparing to the guide before ordering. If you're between sizes, size up for a more relaxed fit. Feel free to reach out if you need help choosing.

We ship domestically within the US and internationally to select countries. Shipping options and estimated delivery times are shown at checkout based on your location.

Domestic orders typically arrive within 5–10 business days. International orders may take 10–21 business days depending on destination and customs. You'll receive a tracking link once your order ships.

Expedited options may be available at checkout depending on your location. Check the shipping section during checkout for current options and rates.

We accept returns on eligible items within 14 days of delivery, provided items are unworn, undamaged, and in original condition. Earrings and pierced jewelry are final sale for hygiene reasons.

Contact us using the details below with your order number and reason for return. We'll guide you through the process and provide a return address once your request is approved.

You can contact us via the Contact page on our website. We aim to respond within 1–2 business days.